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Kriya Online Privacy Policy — your data is safe with us

Everything you need to know about how Kriya Online collects, stores, and uses your personal data — explained in plain English.

Last Updated: January 2026

How We Protect Your Information

Key pillars of Kriya Online's Privacy Policy at a glance

SSL Encryption Protection
Kriya Online uses 256-bit SSL encryption. All transactions and personal data are transmitted through encrypted channels, making them inaccessible to third parties.
Secure Data Storage
Your data is stored on internationally certified secure servers. Regular security audits are conducted, and multiple layers of protection are in place to prevent unauthorized access.
No Sale of Data
Kriya Online never sells your personal data to third parties. Your information is used solely for service operation and legal compliance.
Restricted Access
Your data is only accessible to authorized personnel, strictly for work-related purposes. All access is logged and recorded.
Right to Delete Your Data
You may request deletion of your data at any time. Unless legally required to retain it, we will complete the request within the specified timeframe.
Cookie Controls
Kriya Online uses cookies to enhance your experience. You can manage cookies through your browser settings, though some features may be limited as a result.
Table of Contents

Your privacy is our priority. By registering or using our services on Kriya Online, you are deemed to have accepted this Privacy Policy.

1. Introduction

Kriya Online (referred to as "we" or "the platform") takes your privacy seriously. This Privacy Policy explains what personal information we collect, where we store it, and how we use it.

Kriya Online believes that data protection is not just a legal obligation — it is our ethical responsibility to our users. Millions of users across Bangladesh trust our platform every day, and safeguarding their data is a commitment we take seriously.

This policy applies to the Kriya Online website, mobile app, and all services provided through any channel. We recommend reading this document in full — understanding it will help you use Kriya Online with greater confidence.

2. What Information We Collect

Kriya Online collects two types of information — what you provide directly, and data generated automatically as you use our services.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account communications and security notifications
Financial Information Payment methods, transaction history Deposits, withdrawals & fraud prevention
Technical Information IP address, device information, browser Security & Fraud Detection
Activity Data Betting history, login times, page visits Service Improvement & Responsible Gaming

3. How We Collect Information

Kriya Online collects information through several methods. We are committed to being fully transparent about each of them.

  • 3.1 Information You Provide Directly: Information you provide via registration forms, KYC verification, support tickets, or live chat.
  • 3.2 Automatically Collected: Information about your platform activity collected via cookies, pixel tags, and log files.
  • 3.3 From third parties: Limited data from payment processors (bKash, Nagad, Rocket, etc.) and identity verification services.
  • 3.4 Device information: When using our mobile app, we collect device ID, operating system, and app version details.

4. How We Use Your Information

Kriya Online uses your information only for specific, legitimate purposes. We never use data beyond what is necessary.

  • 4.1 Creating and managing your account, and completing KYC verification.
  • 4.2 Processing deposits, withdrawals, and all other financial transactions.
  • 4.3 Preventing fraud, money laundering, and cyberattacks.
  • 4.4 Providing customer service and technical support.
  • 4.5 Sending relevant bonuses and offers based on your preferences (with your consent only).
  • 4.6 Analyzing gaming patterns to promote responsible gaming.
  • 4.7 Meeting legal obligations and submitting required reports to regulatory authorities.
  • 4.8 Improving platform services and developing new features.

Our Commitment: Your data is never sold or rented to advertisers. To opt out of marketing communications, contact our support team at any time.

5. Data Sharing Policy

Kriya Online only shares your information with third parties in the limited circumstances outlined below. Your data is never shared for commercial purposes.

  • 5.1 Payment Processors: Only the financial information necessary to complete transactions.
  • 5.2 Identity Verification Services: Specific identity document details required for the KYC process.
  • 5.3 Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
  • 5.4 Group Companies: Kriya Online's parent company or affiliated entities, subject to the same privacy standards.
  • 5.5 Emergency: Information necessary to prevent risk to someone's life or property.

All our third-party partners comply with international data protection standards and are prohibited from using the data they receive for any other purpose.

6. Cookies & Tracking Technologies

Kriya Online uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

  • 6.1 Essential Cookies: Essential for login sessions and security — disabling these will prevent the site from functioning properly.
  • 6.2 Functional Cookies: Remembers your preferred language, theme, and other settings.
  • 6.3 Analytics Cookies: Site usage statistics are collected to improve our services — without identifying you personally.
  • 6.4 Go to your browser settings to manage cookies. Note that disabling essential cookies may prevent certain services from functioning.

7. Data Retention

We retain your data only for as long as necessary. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.

  • 7.1 Active account data: retained for the duration the account remains open.
  • 7.2 Financial transaction records: up to 7 years (in compliance with anti-money laundering laws).
  • 7.3 KYC documents: retained for up to 5 years after account closure.
  • 7.4 Support communication history: retained for up to 3 years.
  • 7.5 Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a Kriya Online user, you have the following rights over your personal data.

1
Right to Know
You have the right to request a copy of the personal data we hold about you.
2
Right to Rectification
You may request correction of any inaccurate or outdated information.
3
Right to Erasure
You may request deletion of your data unless we are required by law to retain it.
4
Right to Restrict Processing
In certain circumstances, you may request that we temporarily pause the processing of your data.
5
Right to Data Portability
You may request an export of your data in a structured format.
6
Right to Withdraw Consent
You may withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us: privacy@kriyaonline.app — we'll get back to you within 30 days.

9. Children's Privacy

Kriya Online is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. If we are notified that a minor has created an account, we will immediately close that account and delete all associated data.

If a parent or guardian believes their child is using Kriya Online, please support@kriyaonline.appto let us know.

10. Changes to the Privacy Policy

Kriya Online may update this Privacy Policy from time to time. For significant changes, we will notify you via email or an in-platform notification.

  • 10.1 Each version will include a "Last Updated" date at the top.
  • 10.2 Continued use of the platform after any changes constitutes your acceptance of the updated policy.
  • 10.3 If you do not agree to the updated policy, you may request to close your account.

11. Contact & Complaints

For any privacy-related questions or concerns, please reach out to our dedicated privacy team.

Privacy Officer: privacy@kriyaonline.app
General Support: support@kriyaonline.app
Response time: Typically within 48 hours; up to 30 days for complex matters.

Before contacting us, please check our FAQ Page — you'll find answers to many common questions there.

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Your data is safe — join now

Your privacy is our top priority at Kriya Online. Register today with SSL encryption, secure payments, and a transparent data policy — and enjoy gaming with complete peace of mind.

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